Privacy Policy

1. Who we are

This website is operated by Servant Moving LLC, a moving company registered in Connecticut, USA, with a mailing address at 755 Matianuck Ave, Windsor, CT 06095. Servant Moving LLC also arranges and provides removals services to customers in the United Kingdom under the same "Servant Moving" name. There is currently no separate UK-registered company — the UK service is operated as part of the same US business.

For the purposes of UK GDPR and the Data Protection Act 2018, Servant Moving LLC acts as the data controller for personal information collected through this site, including from UK visitors.

2. What information we collect

We collect information you give us directly, primarily through our quote request form. This may include:

• Full name
• Phone number and email address
• Preferred moving date
• Moving-from and moving-to locations (city/state or town/postcode)
• Property size and preferred crew size
• Any additional notes you choose to provide

We do not knowingly collect payment card details, government ID numbers, or other sensitive personal data through this website.

3. How we use your information

• To respond to your quote request and arrange your move
• To contact you by phone, email, or text about your booking
• To keep basic business records of enquiries and bookings
• To improve our services and this website

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Who we share it with

We use a small number of third-party service providers to run this website and process quote requests. These providers only receive the information needed to perform their function:

• FormSubmit.co — processes and emails quote form submissions to us
• Netlify — hosts this website and may log basic form submission data
• Google Fonts — loads typefaces used on this site

We do not share your information with third parties for their own marketing purposes.

5. How long we keep it

We keep quote and booking information for as long as reasonably necessary to provide our services, maintain business records, and meet legal or accounting obligations — typically no longer than a few years after your last contact with us, unless we're required to keep it longer by law.

6. Your rights

Regardless of where you're located, you can ask us to:

• Tell you what personal information we hold about you
• Correct inaccurate information
• Delete your information, where we're not required to keep it for legal reasons
• Stop using your information for a particular purpose

To make a request, contact us using the details in Section 13 below.

7. Additional information for UK/EEA visitors

If you're located in the UK, the following applies to you under UK GDPR and the Data Protection Act 2018:

• Legal basis for processing: we process your information based on your consent (submitting the quote form) and our legitimate interest in responding to enquiries and providing removals services.
• Right to complain: if you believe we've mishandled your information, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
• International transfer: because Servant Moving LLC is a US business, information you submit may be processed on servers located in the United States. We only work with service providers that maintain appropriate safeguards.

8. Additional information for US visitors

Depending on your state of residence, you may have additional rights under state privacy laws (for example, the Connecticut Data Privacy Act, or the California Consumer Privacy Act if you're a California resident), including the right to know what personal information we've collected and to request its deletion. We do not sell personal information as defined under these laws.

9. Cookies

This website currently uses only minimal, essential technical functionality and does not run advertising or tracking cookies. See our Cookie Policy for full details, including what to expect if that changes in the future (for example, if we add analytics).

10. Security

We take reasonable steps to protect the information you share with us, including relying on providers (Netlify, FormSubmit) that use industry-standard encryption for data in transit. No method of transmission over the internet is completely secure, and we can't guarantee absolute security.

11. Children's privacy

This website and our services are intended for adults arranging a move. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time, for example as our services or legal obligations change. The "Last updated" date at the top of this page will reflect the most recent revision.

13. How to contact us

For any privacy question or request, contact us at:

Servant Moving LLC
755 Matianuck Ave, Windsor, CT 06095, USA
Email: servantmovingllc@gmail.com
Phone: 959·867·0798