Terms & Conditions

1. Who we are and scope

These terms apply to every quote, booking and move or storage service arranged with Servant Moving LLC, a limited liability company registered in the State of Connecticut, USA, which provides removals and storage services in the United Kingdom from the UK address in Section 12. All prices on this site and in our quotes are in pounds sterling (£).

If you are a consumer (you are booking for personal, not business, purposes), nothing in these terms takes away your legal rights.

2. Booking and quotes

Quotes provided through our website, by phone or by email are estimates based on the information you provide (property size, locations, crew size, access and any notes). Final pricing may be adjusted if the actual job differs materially from what was described — for example, more items, additional stairs, no lift or parking difficulties not mentioned at the time of quoting. We will always tell you about a price change before continuing the job.

We ask for at least 2 days' notice before your move date.

3. Payment

A 25% deposit is due at the time of booking, with the remaining balance due on completion of the move. We issue an invoice for your deposit and for your balance.

We accept credit card, debit card, bank transfer and PayPal. On moving day, our crew can also take payment in person by card machine.

Once your move is confirmed, you can pay your deposit securely online — see Pay Your Deposit.

4. Your 14-day right to cancel

If you book with us online, by phone or by email as a consumer, you may cancel within 14 days of booking, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you do, you will receive a full refund of everything you have paid, including any optional waiver fee, within 14 days of us receiving your notice.

If your move date falls inside those 14 days and you ask us to carry it out on that date, you can still cancel before the move starts. If you cancel after we have started, you will pay a proportionate amount for the work already done. We ask you to confirm this request when you sign your booking agreement.

To cancel, tell us clearly by email or phone using the details in Section 12. You can use any wording; you do not need a form.

5. Cancelling after your 14 days

After your 14-day cancellation period, your refund depends on how close you are to your move date:

• More than 72 hours before your move — full refund of your deposit.
• 48–72 hours before your move — 75% of your deposit refunded.
• 24–48 hours before your move — 50% of your deposit refunded.
• Within 24 hours of your move, including the day of the move — 10% of your deposit refunded.

These amounts reflect the crew time and van we reserve for your date. You can improve them with the optional Cancellation Waiver in Section 6. We recommend giving as much notice as possible so we can release your crew and time slot to another customer.

6. Optional waivers

You can add either or both of these when you book. They are agreements by us to waive part of our own charges or terms. They are not insurance policies and do not cover loss of or damage to your belongings.

Cancellation Waiver — 5% of your total quoted price

With the Cancellation Waiver, if you cancel after your 14-day cancellation period, you will receive at least 75% of your deposit back, however close it is to your move date. The waiver fee is paid at booking and is not refundable, except where you cancel within your 14-day cancellation period (in which case everything you have paid is refunded).

Late Key Waiver — £75

If the completion, key handover or move-in date for your sale, purchase or tenancy is delayed beyond the move date you booked, for reasons outside your control, tell us as soon as you know. We will either move your booking, once, to the next available date that suits you at no extra charge, or, if you prefer, refund your deposit in full. We may ask for written confirmation of the delay from your solicitor, conveyancer, estate agent or landlord. Rescheduling is subject to our availability. The £75 fee is paid at booking and is not refundable, except where you cancel within your 14-day cancellation period. The waiver does not apply to delays caused by you, such as keys not being ready for reasons within your control.

7. Our service and liability

We will carry out your move with reasonable care and skill. If we do not, you have the rights set out in the Consumer Rights Act 2015, including to ask us to put things right, or to a price reduction. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or anything else that the law does not allow us to limit.

We recommend you check whether your home contents insurance covers your belongings while they are in transit or storage. Get in touch if you would like to talk through your move.

8. Your responsibilities

• Accurately describe your inventory, property size and access conditions (stairs, lifts, parking and any parking restrictions) when requesting a quote
• Ensure valuable, fragile, sentimental or irreplaceable items are identified to us in advance
• Have a responsible adult present at both collection and delivery addresses

9. Items we can't move

We're unable to transport hazardous materials, flammable liquids, perishable food, live plants or animals, or illegal items. Ask us in advance if you're unsure whether something qualifies.

10. Making a claim or complaint

If something is lost or damaged during your move, or you are unhappy with our service, please tell us in writing as soon as possible, with a description of the item or the problem, so we can look into it without delay. Contact details are in Section 12.

11. Your legal rights

For consumers located in the UK, nothing in these terms affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12. Contact

Servant Moving LLC
12 Wilson Close, London CR2 6JT, United Kingdom
Email: servantmovingllc@gmail.com
Phone: 07830 763275

To pay a deposit on a confirmed move, see Pay Your Deposit.