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Your booking at a glance

  • Your price, date and crew are as shown on your invoice. All prices are in pounds sterling (£).
  • A 25% deposit is due at booking; the remaining balance is due on completion.
  • Cancel within 14 days of booking for a full refund of everything you've paid.
  • After that: more than 72 hours before your move, full refund of your deposit; 48–72 hours, 75%; 24–48 hours, 50%; within 24 hours (including moving day), 10%.
  • Optional Cancellation Waiver (5% of your total quoted price): at least 75% of your deposit back however late you cancel after your 14 days. Optional Late Key Waiver (£75): free reschedule or full deposit refund if your completion or key handover is delayed.

Terms version: last updated 17 October 2026. Read the full Terms & Conditions.

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By typing your name and pressing the button, you are signing this agreement electronically and agree to be bound by the terms above. The date and time are recorded when you send it.

What this is

A clear record

This agreement confirms the price, deposit and cancellation terms for your move, so both sides know exactly what was agreed. Pay your deposit with the secure link on your invoice, or see Pay Your Deposit.